Rental Policies

English / Spanish Vacation Rental Agreement

View our latest English / Spanish Vacation Rental Agreement (updated July 2022)

General Rental Policies:

  1. RESTRICTIONS: A few specific restrictions are noted below. A complete listing of terms, conditions and policies will be sent to you in the Rental Agreement and Policies document.
  2. All properties are Non-Smoking.
  3. Occupancy numbers are strictly enforced. Do not exceed the maximum allowed number of occupants in a property.
  4. Bachelor parties are strictly prohibited.
  5. Pets are prohibited in Non Pet-Friendly properties.
  6. You must be 25 years of age or older to enter into the Rental Agreement. Non-family groups require all occupants to be over the age of 25.


Check-in time is after 3:00pm, Check-out time is no later 10:00am.

We must strictly follow designated check-out times in order to prepare property for the next guests; the times are not flexible and overstaying check-out time will result in a $50.00 minimum charge.

Guests may request an Early Check-In no more than 24 hours in advance of arrival or Late Check-Out no later than 24 hours in advance of departure. Please check with Mazatlan4Rent Guest Relations for approval.


After reserving a property with Mazatlan4Rent Vacation Rentals you will receive an email confirmation of the booking and then separately your Reservation Confirmation – Rental Agreement and Policies.

You will need to review and sign the contract within 3 days from the date the reservation is made or 24 hours if your arrival date is within 14 days.


Reservations made within 2 weeks of arrival require full payment at time of booking.

For all other reservations, a 50% deposit is required. The remaining balance is due 14 days before your arrival.

If you choose to release your reservation for any reason, prior to paying the remainder of your initial payment, you would forfeit the reservation.

We accept Visa, MasterCard, or Discover, and American Express.

NOTE: A refundable deposit in the amount of $300 USD or $500 USD (depending on your home rental) will be charged to your Credit Card when you final balance is due 2 weeks prior to your arrival date. 

The deposit will be fully REFUNDABLE back to your Credit Card within 14 days of your departure date, considering there has been “No” excessive electricity usage, long-distance calls, missing items or lost keys.


Online bookings are not confirmed until you have a Confirmation Invoice from a Guest Services Representative of Mazatlan4Rent.


Some properties require payment of a non-refundable Housekeeping Fee.

The Housekeeping Fee is noted in your Rental Confirmation and based on the size of the property and the sleeping capacity.


Mazatlan4Rent provides a basic supply of bed and bath linens in each property.


No Pets are allowed in or on the premises unless Mazatlan4Rent has expressly authorized such use (type and weight of dog must be listed on lease and non-refundable fee(s) paid.

Our No Pet homes do not allow pets anywhere on or about the premises.

If you wish to bring your pet, choose a pet friendly property (DOGS ONLY, NO PUPPIES, CATS may be approved at the discretion of the property owner).

Pet limits vary by property, in general, there is a limit of one (1) domestic adult pet per property and we require a non-refundable $200.00 Pet Fee.

Guest is responsible for cleaning the area around the property of all pet excretions and removing pet hair from inside the property and all furnishings prior to departure.

In the event of additional cleaning or laundering services due to pet hair, Mazatlan4Rent will bill you for the additional housekeeping costs.


Accidental Damage Protection covered by the Guest Services Fee does not cover any damage or flea infestation caused by a pet.


Mazatlan4Rent reserves the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, handicap or sexual orientation.


Mazatlan4Rent has set and published occupancy for every unit and strictly enforces these limits.


Mazatlan4Rent gladly rents to families or responsible adults over the age of 25 years old.

Mazatlan4Rent may approve at the time of reservation and at our discretion to rent to groups, but you must disclose at the time of reservation and an additional refundable security deposit would apply.

We strongly advise you not to jeopardize your family and friends’ vacation by overcrowding or noise violations.

Mazatlan4Rent represents a few properties that will allow weddings, reunions, corporate retreats, etc. Such gatherings must be approved prior to arrival and require an additional fee.

Please consult a Mazatlan4Rent representative for further information and availability.


Once a reservation has been confirmed by payment and you are unable to fulfill your obligation to occupy Rental Property, Mazatlan4Rent must be notified as soon as possible.

We require all cancellations be in writing for your protection.

Mazatlan4Rent will make every attempt to re-rent the property once we have received notification of cancellation. If we are unable to re-rent the property, no refunds will be due.

If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of rent consideration (Rent, Taxes, Housekeeping Fee, and Guest Services Fee) less a 5% Cancellation Fee.

Please note: Trip Cancellation Insurance premiums paid (if applicable) are non-refundable. If you have purchased Trip Cancellation insurance at the time of making your reservation, please refer to your policy for instructions on recovering your loss due to cancellation.

In no event shall Guest assign or sublet the Rental Property in whole or in part.

Cancellations are effective on the date written notice is received by email in our office.  If a refund is applicable, refund payment will be processed within two weeks of cancellation notice.

The following assessments will apply to cancellations: A fee of 5% of payments received will be applied to all canceled reservations to cover any incurred credit card processing fees.

Cancellation prior to 30 days prior to arrival date will result in a cancellation fee of 5% of payments received.

Cancellation less than 30 days prior to arrival date will result in the forfeit of 100% of the total rent. 

If the dates are re-booked, a full refund would be available at that time.  When you make your deposit, you are agreeing that you accept and agree to these terms.

Cancellation for any holiday reservation (Christmas, New Year’s, Easter, and Thanksgiving weeks) will result in the forfeit of 100% of Total Rent.

No refunds for early checkouts or no-shows.

Guest agrees that once they have checked in to the property, no refund will be made for early check-outs.  If a guest does not cancel the reservation and does not arrive for the Guests rental period, all monies paid will be forfeited.

Some property owners will authorize rescheduling or credit towards a future stay.  This strictly depends on the individual property owner and cannot be guaranteed without authorization from said owner.


No refunds due to weather.

Your reservation will not be subject to refund in case of cancellation due to a hurricane, natural disaster, or other “acts of god”. 

We strongly suggest that you purchase hurricane travel insurance prior to paying the final balance of your reservation.


We highly recommend that you purchase Travel Insurance when traveling internationally.


Guest is responsible for reviewing the property description, photos, location, and amenities listed online for this property to confirm that it will meet the needs of your group. Information regarding individual listings is believed accurate but cannot be guaranteed.

We have made every effort to ensure that all the information on Agent website is current and accurate. The possibility of errors and omissions exists.

We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation. Rates for holidays, special events, and weekends may be higher.

Rates do not include tax and are subject to change. Rates, furnishings, fees, and taxes are subject to change without notice.


Mazatlan4Rent serves as the agent and representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners.